Shipping & Returns Policy

Shipping

Repurposed Packaging

Our goal is to keep shipping costs overall down as much as possible so we'll choose the best carrier depending on your package weight and location. We reuse boxes and bubble wrap, airpacks, and styrofoam pieces as packing material and encourage you to do the same! If your order is small and light we may use a Tyvek envelope. If it's a set of the Sustainable Produce Container Master Trays or Small Master Trays we may be using a large plastic bag to avoid folding the trays and to keep the weight down. Please reuse or recycle this packaging.

International Orders

Please call or email us your order so that we may calculate the correct freight charges for your country. For payment we would require a Western Union Money Order to cover products and shipping upfront. We do not accept out-of-country credit cards.

Pickup

If you live in the Cincinnati, Ohio/Northern Kentucky tri-state area you can contact us to arrange for a pickup at our location in Verona, KY. 859 630 2694.

Returns

Sustainable Produce Containers

Because of food safety issues, no Sustainable Produce Container products can be returned. Plus the heavy boxes that hold the many containers weaken as they are shipped multiple places, the carbon footprint is added to needlessly, and since we can't be certain what happened to them between shipping from you to us, we can't resell them and call them food-safe. We recommend you try free samples before making your purchase by ordering the sample kit (kit cost covers shipping and tracking). If we make a mistake and send the wrong size containers we will find a nearby charity to gift the containers to and will then refund your money.

CRESBI Crate Systems

For CRESBI Crate Systems and all other non-perishable products, we offer a 60-day guarantee on any manufacturing defects. To be eligible for a return that was broken in production or damaged in shipping, your item must be unused and you must notify us within 2 weeks of receiving it. Please send us a photo of the shipping damage so we may take up the issue with the shipper and then we will immediately replace the damaged item. For undamaged items that are simply not the color or size you want, we do not offer a refund or replacement. All sales are final on CRESBI Crates as we phase them out.